FAQs

We hope you find the answer you need here but if not please contact us here, we aim to get back to you within 1 working day.

Your order

When will my order be despatched?

All of our products are despatched within 48 hours of your order being received.

How long will delivery take?

We mail all orders within 48 hours of receipt (except weekends) using Whistl's tracked international services.

You can expect your books within 7-10 business days, although deliveries are often quicker.

How do I track my parcel?

Your package will be delivered by one of Whistl's partner carriers and can be tracked here.

Do you ship to the US?

Yes! We use Whistl's international tracked services and delivery takes 7-10 business days but can be quicker.

Can I get my delivery sooner?

No, sorry, not at this time.

How much do you charge for shipping?

US Delivery charges are as follows :

  • 1 book: $15
  • 2+ books: $25

Returns

How do I return something?

If for any reason you are not happy with your order, please contact us to let us know and you will be able to return it within 30 days of receipt in an unopened, resalable condition for a full refund. Details of our returns and refunds policy can be found here.

Do you offer free returns?

Regrettably, we are unable to refund the cost of returning the item unless it is incorrect or faulty. Details of our returns and refunds policy can be found here.

Everything else

How much do the book & charm sets cost?

Prices start at £59.99.

Are the books hardback?

Yes, the books are hardback.

Are you releasing any more titles?

Yes we will be, but do keep an eye on our social media channels for news.

Help! I have a damaged item.

Sorry to hear that. Please contact us to arrange a replacement.

What are the charms & necklaces made of?

925 Sterling Silver.

What size are the books?

The books vary in size, please see the details on the product pages

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